Privacy Policy

At The Heavenly, your privacy is important to us. We are committed to handling personal information responsibly and transparently.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact customer support, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Full name.
• Email address.
• Phone number.
• Billing and shipping addresses.
• Order details and purchase history.
• Payment transaction information.
• Customer service communications.
• IP address, browser information, device information, and website activity.

Payment card information is processed through our authorized payment service providers. The Heavenly does not need to directly collect your complete payment card credentials to fulfill your order.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing and fulfilling orders.
• Calculating shipping costs.
• Arranging delivery and providing tracking information.
• Communicating order confirmations and shipping updates.
• Responding to customer support requests.
• Processing returns, cancellations, and refunds.
• Detecting and preventing fraudulent activity.
• Maintaining and improving our website.
• Complying with applicable legal obligations.

Where permitted by law and your applicable preferences, we may also use information to send marketing communications and measure advertising performance.

3. Shopify and Service Providers

Our online store is hosted on Shopify, which provides the ecommerce infrastructure used to operate our website and process orders.

We may share relevant information with service providers that assist with:

• Website hosting and ecommerce operations.
• Payment processing.
• Shipping and order fulfillment.
• Customer service.
• Fraud prevention.
• Analytics and advertising, where enabled.

These providers receive information as necessary to perform their services, subject to applicable contractual and legal requirements.

Shopify's privacy information is available at:

https://www.shopify.com/legal/privacy

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential store functionality, remember preferences, analyze website performance, and, where enabled, deliver relevant advertising.

Depending on our active integrations, these technologies may include Shopify analytics, Google services, and Meta advertising tools.

Where required by applicable law, we will request your consent before using non-essential cookies.

You may manage your cookie preferences through the privacy controls available on our website, where provided, or through your browser settings.

5. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about The Heavenly, available products, and other relevant announcements.

You may unsubscribe from marketing emails using the unsubscribe link included in applicable messages or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending essential messages related to your orders.

6. Sharing Personal Information

We do not disclose personal information indiscriminately.

We may share information when necessary to:

• Complete and deliver your order.
• Process payments and refunds.
• Provide customer support.
• Operate approved advertising and analytics services.
• Comply with legal obligations.
• Protect our customers, business, and website against fraud or misuse.

If advertising services are enabled, certain disclosures or uses of personal information may be considered targeted advertising, sharing, or sale under applicable privacy laws.

Where legally required, we will provide appropriate notices and mechanisms for exercising related privacy choices.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include maintaining order records, meeting tax and accounting obligations, resolving disputes, preventing fraud, and complying with applicable laws.

When information is no longer necessary, we will delete, anonymize, or otherwise handle it in accordance with applicable legal requirements and our retention practices.

8. Data Security

We use appropriate organizational and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

Our ecommerce platform and authorized payment providers maintain their own security measures.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. International Data Transfers

Our service providers may process or store personal information in countries outside your country of residence.

Where required, appropriate safeguards will be applied to international transfers of personal information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of eligible personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing relies on consent.
• Request data portability where applicable.
• Opt out of certain advertising-related disclosures or processing where applicable.

To exercise your rights, contact us at:

contact@theheavenly.store

We may need to verify your identity before fulfilling certain requests.

We will respond in accordance with applicable privacy laws.

11. Children's Privacy

Our services are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations.

The updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Heavenly
Email: contact@theheavenly.store