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Frequently asked questions

Once your order ships, you’ll receive a confirmation email with your tracking number. Click the link inside and you can follow your package in real time. If you don’t receive your email within 3 business days, check your spam folder first — then contact us at contact@theheavenly.store.

Yes. We ship our final collection worldwide. Every piece is prepared with care and sent to families around the world. Shipping availability may vary depending on your location.

No problem. Contact us at contact@theheavenly.store within 30 days of receiving your order and we will help arrange the best solution.

We carefully prepare every order before shipping. Delivery times usually depend on your location and you will receive tracking information by email once your piece has been shipped.

Yes. Please contact us at contact@theheavenly.store before sending anything back. Our team will guide you through the process and help make everything as smooth as possible.

Yes. Your payment information is securely processed using encrypted technology. We never store your card details on our servers.

Yes. As Father Oliver prepares his final collection, every remaining piece is offered free of charge. You only help cover the shipping cost so these meaningful creations can find a new home.

Yes. Every piece is carefully prepared and can be gifted to someone special. If you would like to include a personal message, contact us at contact@theheavenly.store.

Email us at contact@theheavenly.store. Every message is personally reviewed and we will respond as soon as possible.

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THE FINAL WORKSHOP COLLECTION

Frequently asked questions