Refund & Return Policy

At The Heavenly, we want every customer to feel confident when placing an order. We understand that receiving a meaningful piece of religious jewelry is a personal experience, and we are committed to providing clear and fair return and refund procedures.

This policy explains how returns, refunds, cancellations, and damaged or incorrect orders are handled.

1. Our Final Collection Offer

Our remaining collection is offered free of charge. Customers are responsible only for the applicable shipping cost displayed before completing their order.

Although the products themselves have no purchase price, customers retain the rights and protections applicable to their orders, including rights relating to shipping payments, defective products, and applicable consumer protection laws.

2. 30-Day Return Policy

We accept return requests within 30 days of the date your order is delivered.

To request a return, please contact us at:

contact@theheavenly.store

Please include your order number, the email address associated with your order, and a brief explanation of your request.

For a standard change-of-mind return, items should be returned in substantially the same condition in which they were received, with their original packaging where reasonably possible.

This condition does not limit your statutory rights concerning defective, damaged, or incorrectly supplied goods.

3. Return Instructions

Please contact our customer support team before sending an item back. We will provide the applicable return instructions and confirm the appropriate return address.

For ordinary change-of-mind returns, customers are responsible for return postage unless otherwise required by applicable law or agreed upon by our support team.

If the item is defective, damaged, or incorrect, The Heavenly will cover reasonable return shipping costs where a return is necessary.

We do not charge restocking fees.

4. Shipping Fee Refunds

Because the products in our final collection are offered free of charge, the shipping payment is the amount eligible for a monetary refund.

Under our 30-day return policy, customers who return their order in accordance with this policy are eligible for a refund of the original shipping fee paid to The Heavenly.

Ordinary return postage paid separately by the customer is not refundable unless required by law or expressly agreed upon by The Heavenly.

Additional protections may apply depending on your country or region.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us at contact@theheavenly.store as soon as reasonably possible.

Include your order number and, where available, photographs showing the problem.

After reviewing your request, we will offer an appropriate resolution, which may include:

• A replacement item, subject to availability.
• A refund of the shipping payment.
• Another remedy required by applicable consumer protection law.

If a replacement is necessary due to our error, no additional shipping fee will be charged.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been dispatched, we will cancel it and refund the full amount paid.

If your order has already shipped, please contact us for return instructions. Your applicable return and consumer rights will remain protected.

7. Lost or Undelivered Orders

If your tracking information indicates a delivery problem or your package has not arrived within the communicated delivery timeframe, please contact our customer support team.

We will investigate the situation with the relevant shipping provider.

If an order is confirmed lost or remains undelivered due to circumstances for which The Heavenly is responsible, we will provide an appropriate replacement or refund of the amount paid, in accordance with applicable law.

8. Refund Processing

Once your refund request has been approved, we will initiate the refund within [INSERT REFUND PROCESSING TIME] business days.

Refunds will normally be issued to the original payment method.

Your bank or payment provider may require additional time to display the refunded amount in your account.

If you have not received your refund after the communicated processing period, please contact us.

9. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where local law provides additional cancellation, withdrawal, refund, or product conformity rights, those rights will take precedence over any conflicting provision in this policy.

10. Contact Information

For questions about returns, refunds, or order cancellations, please contact:

The Heavenly
Email: contact@theheavenly.store